Help Center

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Shipping destinations:

• We ship both locally and to United Kingdom, Canada, Australia at the moment.

Shipping times:

• Local orders take 3-5 business days to be delivered to you and we ship within 1 business days.
• International orders take 7-21 business days to be delivered via UPS, DHL, Carrier USPS or Epacket and we ship within 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $X will have free shipping.
• Orders under $X will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• Our site is 100% secure and we accept the following payment methods: We accept Amex, Master Card, Visa, Apple Pay, Google Pay, Discover, PayPal, Shopify Pay
  

Note that additional exchange fee may apply if your currency is other than US dollars.

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Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• Unfortunately there can be no refunds on print on demand products such as t-shirts, mugs or bags since these are made on demand for you. If there was a mistake on our part just email us and we will send you out another print on demand item at no cost to you. Do not send print on demand items back to YogaFiend. 
• For returns, please email info@yogafiend.com">info@yogafiend.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

Our support team is always happy to guide you at any step!

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International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

We take customer security very seriously. Rest assured, no personal information will ever be shared. All payment information is backed by some of the industry's best fraud protection.

We do our best to list all product sizes in the product's description. Simply click on the product and scroll down.

You can contact us directly through our connect page. We will respond usually within 24 hours. Or email at info@yogafiend.com.